Moving FAQ

How long have you been in business?

Move On Time is a family run business, running for just over 2 years. We have staff and movers that have experience of over 10 years combined. 

How does a quoting work? 

Every removal company is different when it comes to providing a quote. Move On Time quote is free and there is no obligation to commit to our quote. We usually ask customer for information relating to their move, as it helps determine what it involves and the cost of the move. This will also help the removal company in estimating: 

· Amount of space your goods will occupy in the removal van.

· What type of vehicle Move On Time will need on moving day 

· The amount your good will be covered up to

· The number of staff we will employ for the move 

· Distance 

What Type of method do you use to achieve a quote?

Move on Time obtains quotes several ways. We always go with what the customers most feels comfortable with. We offer a free, no obligation service of: 

· Attending collection address 

· Sending out a customer inventory list 

· Over the phone consultation

· Virtual consultation

*** Please note that the quote will be as precise as accurately you have answered. *** 

How would I know that the moving company I select is professional and consists of honest movers and packers who will care for my goods?

We understand that allowing a company into your personal space can be quite overwhelming. Move On Time is fully insured and ensures that the movers we employ have the same values of our company. We advise that anyone who is in the process of looking for a removal company, should do their due diligence, as there are companies out there that are not ensured or experienced. Please ensure that you check if a company is registered, legitimate and a caring company with a lot of experience in the removal industry.

How much does it cost to move?

Cost of moving all depends on many factors: 

· Season

· Weekends 

· The number of bedrooms in the home

· The type of premises

· The nature of the items

· The stairs, steps involved, distance between parking and the main door

· Mileage

Contact our friendly and helpful staff, who will be more than willing to talk you through the process to assist with a competitive price.

Is hiring a moving expensive?

As a family established business, we understand the financial burden a move can make, so our prices reflect some of the most competitive on the market. That is why we offer a price match to ensure that we can offer you the best service possible. 

How do I arrange for an estimate for my home removal?

The easiest way is to call Move On Time on one of our number (07557785830), our sales office hours are usually between 05:30 and 10:00 (UK time), whilst relocation service operation is 24/7. Therefore, provide your details to our Customer Service Agent. Alternatively, you can fill in our contact form or visit our service form on our service page from our Website, and we will get back to you just as soon as possible).

Will a large removal van or truck be able to gain access to the road in front of my property?

Access all depends on individual cases. We will always ask the client whether there are any access issues so that Move On Time can prepare before moving dates.

What will You consider to be an access issue?

· Parking restrictions – Paid parking 

· Permits only streets  

· No parking roads 

· Very Narrow roads

· One-way roads 

· Underground parking lots 

· Gated areas that do not allow large vans

As long as the customers notify us of the above, Move On Time is more than happy to work out alternative routes to make the day run more smoothly.

Do I have to arrange parking through my local council / concierge / local authority, to obtain permits if necessary?

Yes, it is the customer’s responsibility to make sure that they have a permit for all the addresses concerned. No Removal Company or Removal Firm in the industry would usually take any responsibility for this. If you could not get one on time, you might be able to ask neighbours for a visitor permit to use for that particular day, if available and applicable.

Let your neighbours know that a removal van will be parked outside your house and may cause them inconvenience.

How much notice must I give to book a date for packing or moving?

Move On Time always sends quotes via email. A rule of thumb is that we hold our quotes valid for 14 days. We understand that customers will typically want to source other quotes before officially choosing a moving company, that is why it has a 14-day period. 

We also have customers that will sometimes add additional items to their inventory list weeks or a few dates in advance. As a company, we are quite relaxed with this. We would ask if the customer notifies us as soon as possible, as we would need to see if this will affect the quote.  

Can the movers and packers at the delivery address place each item where I desire?

Yes! Move On Time are more than happy to assist clients with helping move items into the rooms in which they desire. “Your satisfaction is our priority” Each one of your items will be placed precisely where you would like them to be placed, hassle-free. Our staff will do everything necessary to make sure your entire move is trouble free.

When should I start planning my move?

Everyone is different and has their own unique requirements when it comes to moving, so there is not an actual date or time when you should plan to move. However, Move On Time will suggest in giving yourself plenty of time to allow for planning, as this will ease stress and make moving day more enjoyable. Some of our customers contact us a 1 – 4 months in advance to ensure that their moving date is available for booking, and to see what it would cost to actually move so that they can factor it into their moving budget. 

Can you disassemble and assemble furniture?

Yes we can, provided it is not a specialist assemble or disassemble. The safest way to transport furniture which can be dismantled, is to disassemble them for safety reasons whilst in transportation. If you would like the option of disassembling your items, please contact one of our sales consultant, who would be more than happy to talk about pricing. 

Do you unattached and attach White Goods?

It is not normal for Move On Time to do this. Our teams have knowledge to disconnect machines. However, this takes time and will incur additional costs for the delivery. It should also be noted that we will not be held liable for any damages incurred. It is solely the customer’s responsibility to inspect all areas upon completion, and any plumbing jobs to ensure all parts are safely secured and together (e.g., washing machine's drainpipe cap is purchased to close where it is being disconnected from or hoses).

Do Removal Company Move Frozen Food?

Move On Time do does not promote that we can transport frozen food. This is because it is not included in our insurances. However, if the customers contact us beforehand, we can make an exception and arrange alternative transport. 

Can Move On Time take out windows or remove doors if required?

Although we do not personally remove windows ourselves, we are happy to arrange removal of a sash window for items to go through with companies that we have worked with in the past. We ask that you consider the extra costs that this may incur.

Our team has experience of removing doors, this can be easily arranged provided it does not require a specialist. Pictures can be sent to expedite the overall process, this may incur additional cost, depending on the size of the job. 

Does your moving company supply Packaging Materials and cardboard moving boxes?

Yes, we can supply a full range of Packaging Materials, whether just cardboard moving boxes for storage or full moving kits. We can supply our branded wide range of top-quality Packaging Materials for big or small moves, delivered as and when you need. 

Do you provide safe Storage Units with lock and leave storeroom solutions?

We currently do not offer storage units; however, we have a list of contacts and are more than happy to help find you a storage space that suites your needs. 

How do I confirm a booking with Move On Time? 

You are more than welcome to email, call, or text your acceptance of our quote.

I am worried about the safety of my belongings?

Move On Time, relocation specialists are thoroughly trained on how to safely pack and handle just about any item and are committed to exceeding your expectations through all stages of the move.

What is the estimated time to prepare household goods to move with 2-3 professional movers?

Below is an average time in a standard property with 2-3 packers to pack household goods, it varies depending on how occupied the property is. Studio to one-bedroom flat takes between 2-4 hours to pack. A two-bedroom house usually takes between 3-5 hours to pack. A three-bedroom house typically takes between 5-8 hours to pack. Four-bedroom house roughly between 8-12 hours to pack. The five-bedroom house approximately takes between 10-12 hours to pack.

How do you ensure top quality?

Our goal is simple: to be excellent in everything we do. We aim to provide the best service we possibly can to all our customers, and that means we are always reviewing our processes to see if they could be improved anywhere. This has successfully seen to long-term customer relations with a large portion of our business seeing to return customers. Meeting our customer needs is our simple aim, by providing the best services at competitive prices means we can continue to grow the family business.

Can I tip the staff?

Only if you think so, the driver and porters hold 100% of tips. The team is very efficient and constantly try to cope with the toughest task.