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Signed in as:
filler@godaddy.com
Privacy Notice
This is the privacy notice of MoveOnTime. In this document, "we", "our", or "us" refer to MoveOnTime.
Our registered office is at MoveOntime, 61 Bridge Street, Kington.HR5 3DJ
1. Introduction:
1.1. This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
1.2. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
1.3. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
1.4. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
1.5. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
1.6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
2. Data we process:
2.1. We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
2.1.1. Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
2.1.2. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
2.1.3. Your financial data includes information such as your bank account and payment card details.
2.1.4. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
2.1.5. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
2.1.6. Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
2.1.7. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
2.1.8. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
2.1.9. For example, we may aggregate profile data to assess interest in a product or service.
2.1.10. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information, and it will be used in accordance with this privacy notice.
3. Special personal information:
3.1. Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
3.2. We may collect special personal information about you if there is a lawful basis on which to do so.
4. If you do not provide personal information we need:
4.1. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
5. The bases on which we process information about you:
5.1. The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
5.2. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
5.3. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
6. Information we process because we have a contractual obligation with you:
6.1. When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
6.2. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
6.3. We may use it in order to:
6.3.1. verify your identity for security purposes.
6.3.2. sell products to you.
6.3.3. provide you with our services.
6.3.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website.
6.4. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
6.5. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
7. Information we process with your consent:
7.1. Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
7.2. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
7.3. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
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7.4. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
7.5. You may withdraw your consent at any time by instructing us at MoveOnTimeuk@hotmail.comor www.Moveontime.co.uk . However, if you do so, you may not be able to use our website or our services further.
8. Information we process for the purposes of legitimate interests:
8.1. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
8.2. Where we process your information on this basis, we do after having considered:
8.2.1. whether the same objective could be achieved through other means
8.2.2. whether processing (or not processing) might cause you harm
8.2.3. whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
8.3. For example, we may process your data on this basis for the purposes of:
8.3.1. record-keeping for the proper and necessary administration of our MoveOnTime.
8.3.2. responding to unsolicited communication from you to which we believe you would expect a response.
8.3.3. protecting and asserting the legal rights of any party.
8.3.4. insuring against or obtaining professional advice that is required to manage MoveOnTime risk.
8.3.5. protecting your interests where we believe we have a duty to do so.
9. Information we process because we have a legal obligation:
9.1. Sometimes, we must process your information in order to comply with a statutory obligation.
9.2. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
9.3. This may include your personal information.
10. Specific uses of information you provide to us - Information provided on the understanding that it will be shared with a third party:
10.1. Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
10.2. Examples include:
10.2.1. Posting a message our forum.
10.2.2. Tagging an image.
10.2.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks.
10.3. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
10.4. We do store it, and we reserve a right to use it in the future in any way we decide.
10.5. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
10.6. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at Moveontimeuk@hotmail.com or www.moveontime.co.uk.
11. Complaints regarding content on our website:
11.1. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
11.2. If you complain about any of the content on our website, we shall investigate your complaint.
11.3. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
11.4. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
11.5. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
12. Information relating to your method of payment:
12.1. We store information about your debit or credit card or other means of payment when you first provide it to us.
12.2. We take the following measures to protect your payment information:
12.3. We do not keep all your payment information so as:
12.3.1. to prevent the possibility of our duplicating a transaction without a new instruction from you.
12.3.2. to prevent any other third party from carrying out a transaction without your consent
12.4. Access to your payment information is restricted to authorised staff only.
12.5. If we ask you questions about your payment information, we only show the last four digits of the debit or credit card number, so that you can identify the means of payment to which we refer.
12.6. We automatically delete your payment information after 14 days OR when a credit or debit card expires.
12.7. When payments are made via our website, at the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
13. Information about your direct debit:
13.1. When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank for processing according to our instructions. We do keep a copy.
13.2. We keep this information only for the duration of the direct debit arrangement.
14. Job application and employment:
14.1. If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
14.2. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
15. Communicating with us:
15.1. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
15.2. We record your request and our reply in order to increase the efficiency of our business.
15.3. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
16. Complaining:
16.1. When we receive a complaint, we record all the information you have given to us.
16.2. We use that information to resolve your complaint.
16.3. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
16.4. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
17. Affiliate and business partner information:
17.1. This is information given to us by you in your capacity as an affiliate of us or as a business partner.
17.2. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
17.3. The information is not used for any other purpose.
17.4. We undertake to preserve the confidentiality of the information and of the terms of our relationship.
17.5. We expect any affiliate or partner to agree to reciprocate this policy.
18. Use of information we collect through automated systems when you visit our website - Cookies:
18.1. Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
18.2. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
18.3. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
18.4. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
18.5. We use cookies in the following ways:
18.5.1. to track how you use our website.
18.5.2. to record whether you have seen specific messages we display on our website.
18.5.3. to keep you signed into our website.
18.5.4. to record your answers to surveys and questionnaires on our site while you complete them.
18.5.5. to record the conversation thread during a live chat with our support team
19. Personal identifiers from your browsing activity:
19.1. Requests by your web browser to our servers for web pages and other content on our website are recorded.
19.2. We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
19.3. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
19.4. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.
20. Our use of re-marketing:
20.1. Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
20.2. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
21. Disclosure and sharing of your information - Information we obtain from third parties:
21.1. Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
22. Third party advertising on our website:
22.1. Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
22.2. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
22.3. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
23. Credit reference:
23.1. To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
24. Data may be processed outside the European Union:
24.1. Our websites are hosted in United Kingdom (UK) / United States America (USA)
24.2. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
24.3. Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
24.4. We use safeguards with respect to data transferred outside the European Union.
25. Control over your own information - Your duty to inform us of changes:
25.1. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
26. Access to your personal information:
26.1. At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website.
26.2. To obtain a copy of any information that is not provided on our website you should contact us to make that request.
26.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
27. Removal of your information:
27.1. If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
27.2. This may limit the service we can provide to you.
28. Verification of your information:
28.1. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
29. Other matters - Use of site by children:
29.1. We do not sell products or provide services for purchase by children, nor do we market to children.
29.2. If you are under 18, you may use our website only with consent from a parent or guardian.
30. How you can complain:
30.1. If you are not happy with our privacy policy or if you have any complaint then you should tell us.
30.2. You can find further information about our complaint handling procedure on our Teems and conditions found on our website or upon request.
30.3. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
31. Retention period for personal data:
31.1. Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
31.2. to provide you with the services you have requested.
31.3. to comply with other law, including for the period demanded by our tax authorities.
31.4. to support a claim or defence in court.
32. Compliance with the law:
32.1. Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
32.2. However, ultimately it is your choice as to whether you wish to use our website.
33. Review of this privacy policy:
33.1. We may update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact
Terms and Conditions
Last Updated January 16, 2021
Contact Us
If you have any questions about these Terms and Conditions, you can contact us:
By email: Moveontimeuk@hotmail.com
1. Interpretation
1.1. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Any reference in these conditions to “we” or “us” is a reference to the contractor. Any reference to these conditions to “you” is a reference to the customer. Any reference to” insurance option” is to the insurance option of “Goods”, means the goods being removed and/or stored.
1.2. These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.
2. Acknowledgment
2.1. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
2.2. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
2.3. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.
2.4. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
2.5. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
3. Links to Other Websites
3.1. Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
3.2. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
3.3. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
4. Termination
4.1. We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
4.2. Upon termination, your right to use the Service will cease immediately.
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5. Disputes Resolution
5.1. If You have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.
5.1.1.This does not affect your right to pursue the matter through the Court, however we urge you to seek resolution through clause 5.1 first.
6. Changes to These Terms and Conditions
6.1. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
6.2. By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
7. Quotations
7.1. Quotations exclude VAT (Value Added Tax) and does not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
7.2. Although we quote a fixed price, we reserve the right to amend it or make additional charges if any of the following have not been considered when preparing the quotation: -
7.2.1.If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date.
7.2.2.Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control.
7.2.3.We must collect or deliver Goods above the first upper floor.
7.2.4. We supply any additional services which have been agreed by the customer.
7.2.5.We supply any additional services due to missing items on inventory list.
7.2.6. There are delays outside our reasonable control in which event we will make additional charges calculated in accordance with our standard rates applicable at the time.
7.2.7.Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
7.2.8. Any parking or other fees or charges that we must incur and pay to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
7.2.9.The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance cover maintained by us and any main exclusions from the cover is either enclosed with these conditions or is available on request
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7.2.10. Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly, your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date at the required price. We will send our written confirmation within three workings days of our receipt of your acceptance of our quotation.
7.2.11. We agree in writing to increase our limit of liability set out in Clause 14.1 prior to the work commencing.
7.2.12. The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.
8. Work excluded from our quotations
8.1. Unless previously agreed in writing we will not: –
8.1.1. Dismantle or assemble unit-furniture (flat-pack), fittings or fitments (and in any event these works will not be covered by any insurance provided.)
8.1.2.Disconnect or reconnect appliances, fittings, or equipment.
8.1.3. Remove or lay fitted floor coverings.
8.1.4.Take down or re-hang curtains, blinds, or other window coverings.
8.1.5.Move night storage heaters unless they are dismantled.
8.1.6.Move or store any items excluded under Clause 9.
8.1.7.Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.
8.1.8.Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.
9. Excluded Property
9.1. The following items are specifically excluded from this contract and will not be removed: –
9.1.1.Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
9.1.2.Potentially dangerous, damaging or any kind of explosive items.
9.1.3.Goods likely to encourage vermin or other pests or to cause infection.
9.1.4.Refrigerated or frozen food or drink.
9.1.5.Any animals and their cages or tanks including pets, birds, or fish.
9.1.6.Cars, boats, and caravans.
9.1.7.Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, or perishable goods.
9.1.8.Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement, we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages, or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 9.1 to 9.1.7. (Excluding 9.1.6).
9.1.9.Breakage of owner packed property unless the box or container shows signs of external damage.
10. Customer’s responsibility
10.1. It is your sole responsibility to: -
10.1.1. Declare to us the proper value of the Goods.
10.1.2. Obtain at your expense all documents necessary for the removal to be completed.
10.1.3. Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
10.1.4. Prepare adequately and stabilise all appliances prior to their removal. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
10.1.5. Pay for any parking or meter suspension charges incurred by us in carrying out the work unless otherwise agreed in writing.
10.1.6. Ensure that the fridge freezer, deep freezers are defrosted before transportation and not switched on straightaway, the recommended time to switch on these appliances is 24 hours after delivery. We do not pack and / or transport refrigerated or frozen contents.
10.1.7. Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
10.1.8. Ensure that the Goods or items you have packed are packed properly as the items packed by yourself are not covered under our insurance.
10.1.9. Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
11. Ownership of the Goods
11.1. By entering this contract, you confirm to us that: -
11.1.1. The Goods are your own property; or
11.1.2. You have the authority of the owner of the property to make this contract in respect of the Goods.
11.1.3. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
12. Postponements/Cancellations
12.1. If you postpone or cancel this contract, we may charge according to how much notice you provide prior to the agreed removal date: -
12.1.1. More than 7 days before the removal was due to start: No charge.
12.1.2. Less than 7 days before the removal was due to start: 50% of the removal charge.
12.1.3. On the day, the work starts or at any time after the work commences 100% of our charges.
12.1.4. Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted.
13. Payment of Removal Charges
13.1. Unless you have our written agreement to the contrary you must pay our charges, so we have cleared funds in advance of the removal or on the date of removal. Unless we agree otherwise, you may not withhold any part of the agreed price. Interest at 2% per month calculated daily, is charged on all overdue accounts.
13.2. We reserve the right to change the full number of services, with interest (as explained in clause 13.1), If payment is not made on the agreed day of removal/storage.
13.3. We reserve the right to terminate this contract if payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that the Goods are not insured.
14. Our liability for loss or damage
14.1. If we lose or damage your Goods, if we are liable, we will pay you up to a maximum of £65.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton, or other container.
14.2. We may choose to repair or replace the damaged or lost item. However, if we choose to repair the item, we will not be liable for any depreciation in value.
14.3. Other than because of our negligence, we will not be liable for any loss, damage, or failure to deliver the Goods if it is caused by any of the following circumstances: -
14.3.1. Fire howsoever caused.
14.3.2. Events outside our reasonable control.
14.3.3. Normal wear and tear, natural or gradual deterioration, leakage, or evaporation or from perishable or unstable Goods. This includes Goods left within furniture or appliances.
14.3.4. Cleaning, repairing, or restoring unless we did the work.
14.3.5. Moth or vermin or similar infestation.
14.3.6. Electrical or mechanical derangement to any appliance, instrument, or equipment unless there is evidence of external impact.
14.4. Additionally, we will not be liable for any loss of or damage to: -
14.4.1. Any Goods in wardrobes, drawers, or appliances, or in a package, bundle, case, or other container not both packed and unpacked by us.
14.4.2. Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility in accordance with 14.1 above.
14.4.3. Goods which have a relevant proven defect or are inherently defective.
14.4.4. Animals and their cages or tanks including pets, birds, or fish.
14.4.5. Plants.
14.4.6. Refrigerated or frozen food or drink.
14.4.7. Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or because of loss, damage, or failure to deliver the Goods.
14.4.8. Wear and tear, gradual deterioration, scratching, bruising, or denting.
14.4.9. Loss or damage of motor vehicles / goods / furniture caused by scratching, denting, and marring unless You obtain from us a pre-collection condition report. Most of items we move are not brand new and it is not possible to make a note of scratches or the current condition of every item which is the reason why scratches are not covered in the insurance unless you request a pre-collection report of item/s for which charges may apply.
15. Delays in transit
15.1. Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
15.2. If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control, we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your Goods, we will take them into storage. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
15.3. We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from events, circumstances or causes beyond our reasonable control including but not limited to adverse weather conditions. In such circumstances we shall be entitled to a reasonable extension of time for performing such obligations, provided that if the period of delay or non-performance continues for 4 weeks then you may terminate this agreement, without penalty by giving not less than 7 days written notice to us.
15.4. In the event that the agreement is terminated under clause 15.3 and we have part performed any of our obligations under this agreement, including but not limited to a completed or part-completed packing service and/or any storage requirement, any charges incurred by us at the time of your termination under clause 15.3 shall become chargeable in accordance with our standard rates applicable at the time.
15.5. In the event of termination under clause 15.3, any monies already paid will be refunded save that we reserve the right to set off such sums as are due to us under clause 15.4.
15.6. We shall not be liable for any costs or charges you incur as a result of the termination of the agreement under clause 15.3.
16. Damage to premises
16.1. We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. If We are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises, we will pay You either: -
16.1.1. A: the cost of repairing the damaged area to a maximum limit of £80; or
16.1.2. B: up to a maximum of £80 on each premises.
17. Time limits for claims
17.1. We will not be liable for any loss or damage to any goods unless we are notified before our departure and completion of services .
17.2. More information with regards to time limit could be identified in clause 16.
18. Our rights to withhold or dispose of Goods
18.1. We have a legal right to withhold or (subject to complying with the notice procedure in condition 21.7) ultimately dispose of some or all of the Goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the Goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your Goods and these terms and conditions will continue to apply.
19. Sub-contracting the work
19.1. We reserve the right to sub-contract some or all the work for which we have provided a quotation without reference to you.
19.2. If we sub-contract these conditions will still apply in full.
20. Storage services
20.1. The following terms in addition to all other terms set out in this document will apply to all contracts for the storage of Goods: -
20.1.1. If you require storage facilities, you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.
20.1.2. The manner in which Goods are transported and whether we use conventional or containerised storage shall be within our sole discretion unless otherwise confirmed in writing.
20.1.3. Where we provide an inventory of Goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.
20.1.4. All charges for storage services are payable in advance. All our charges including removal charges must be paid in full in cleared funds before any Goods are released from storage and we shall be entitled to exercise a lien over those Goods until we receive payment of all charges due from you to us.
20.1.5. We review our storage charges periodically. You will be given 28 days’ notice in writing of any increases following which our revised rates as notified will apply. We will always act reasonably in reviewing our storage charges.
20.1.6. On giving you 28 days’ notice we are entitled to require you to remove your Goods from our custody and pay all money due to us. Any such notice will tell you that we will dispose of your Goods three months thereafter if you fail to pay all outstanding sums due to us and, in that event, we will do so without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
20.1.7. If your payments are up to date, we will not end this contract except by giving you three calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. Whilst we will use reasonable endeavours to arrange the release of your Goods on the dates you require, specific dates cannot be guaranteed.
20.1.8. If you choose someone else to collect your Goods from our storage facilities, we are entitled to make a charge for handing them over. Our responsibility for such Goods will cease upon their being handed over to your chosen representative.
21. Whole agreement
21.1. These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.
22. Jurisdiction
22.1. This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales.
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